Refund Policy
At VamoGo, we strive to ensure customer satisfaction with every order. Due to the nature of perishable grocery items, all sales are final. Sales are also final for local delivery orders, which VamoGo delivers from local stores and restaurants using our on-demand service.
However, if there is an issue with a VamoGo Concierge preorder using scheduled delivery, we are happy to assist you under the following conditions:
Eligible Issues for Resolution
We will review and address the following concerns if reported within 24 hours of delivery:
• Missing Items – If an item you ordered was not included in your delivery.
• Damaged Items – If an item arrives broken, spilled, or otherwise unusable.
• Incorrect Items – If you receive an item you did not order.
Resolution Process
To request a resolution:
1. Contact our support team within 24 hours of delivery via WhatsApp chat using this link
https://wa.me/message/AG3SMIHTWMXSC1
2. Provide your order details and a description of the issue.
3. If applicable, include clear photos of damaged or incorrect items.
Depending on the situation, we may offer:
• A replacement of the affected item(s) in your next order.
• A partial refund or store credit at our discretion.
Non-Returnable & Non-Refundable Items
• All perishable grocery items (except in cases of damage or error).
• Correctly delivered items that the customer no longer wants.
• On-demand delivery orders VamoGo delivers from local stores and restaurants.
• Orders that are not reported within 24 hours of delivery.
We appreciate your understanding and cooperation. If you have any questions or concerns, please reach out to our support team via WhatsApp chat using the link above.
© 2025 VamoGo. All rights reserved.
However, if there is an issue with a VamoGo Concierge preorder using scheduled delivery, we are happy to assist you under the following conditions:
Eligible Issues for Resolution
We will review and address the following concerns if reported within 24 hours of delivery:
• Missing Items – If an item you ordered was not included in your delivery.
• Damaged Items – If an item arrives broken, spilled, or otherwise unusable.
• Incorrect Items – If you receive an item you did not order.
Resolution Process
To request a resolution:
1. Contact our support team within 24 hours of delivery via WhatsApp chat using this link
https://wa.me/message/AG3SMIHTWMXSC1
2. Provide your order details and a description of the issue.
3. If applicable, include clear photos of damaged or incorrect items.
Depending on the situation, we may offer:
• A replacement of the affected item(s) in your next order.
• A partial refund or store credit at our discretion.
Non-Returnable & Non-Refundable Items
• All perishable grocery items (except in cases of damage or error).
• Correctly delivered items that the customer no longer wants.
• On-demand delivery orders VamoGo delivers from local stores and restaurants.
• Orders that are not reported within 24 hours of delivery.
We appreciate your understanding and cooperation. If you have any questions or concerns, please reach out to our support team via WhatsApp chat using the link above.
© 2025 VamoGo. All rights reserved.