FAQ
1. What areas do you deliver to?
• We currently offer on-demand local delivery to customers between KM 38 and La Misión. We offer a weekly concierge service for the scheduled deliveries of U.S. grocery preorders between KM38 and KM78.
2. How much does delivery cost?
• Delivery fees vary depending on your location. You’ll see the delivery fee at checkout before confirming your order.
3. What is your return policy?
• Due to the nature of our products, we do not accept returns. However, if there’s an issue with your order, such as a damaged product, please contact our customer support team, and we’ll make it right.
4. How do I track my order?
• Once your order is en route, you’ll receive a tracking number via WhatsApp. You can use this to track your delivery in real-time.
5. Can I cancel my order?
• Concierge orders can be canceled within 30 minutes of purchase. After this time, we make our best effort to cancel, but cancellation is not guaranteed. On-demand local delivery orders are unable to be canceled due to the speed of our service.
6. Do you offer a loyalty or rewards program?
• Yes! Join our rewards program to earn points for every purchase. These points can be redeemed for discounts, special offers, and even free delivery. You can learn more and sign up on our loyalty page.
7. How do I know if a product is in stock?
• We make every effort to keep our website up to date with current inventory. If an item is out of stock, we’ll notify you to offer a replacement item.
8. Can I buy products in bulk?
• You may order up to (3) units of each item per order. If you’re looking to purchase more, please contact our customer support team for assistance.
9. What forms of payment do you accept?
• We accept bank transfers only to our Mexican bank debit card. No cash for the safety of our drivers, please. All orders require prepayment.
10. Do you offer subscription services?
• We offer recurring delivery options for certain products, yes. Let us know what you need on a regular basis, and we’ll set up a subscription to ensure you never run out.
11. How do I use my loyalty points?
• You can apply your points at checkout for discounts or use them to unlock special offers. Just select the “Use Loyalty Points” option when reviewing your order.
12. How can I contact customer support?
• You can reach our customer support team via email at support@vamogo.com. Also, via WhatsApp chat +52-999-464-2621 or using this link https://wa.me/message/AG3SMIHTWMXSC1
• We currently offer on-demand local delivery to customers between KM 38 and La Misión. We offer a weekly concierge service for the scheduled deliveries of U.S. grocery preorders between KM38 and KM78.
2. How much does delivery cost?
• Delivery fees vary depending on your location. You’ll see the delivery fee at checkout before confirming your order.
3. What is your return policy?
• Due to the nature of our products, we do not accept returns. However, if there’s an issue with your order, such as a damaged product, please contact our customer support team, and we’ll make it right.
4. How do I track my order?
• Once your order is en route, you’ll receive a tracking number via WhatsApp. You can use this to track your delivery in real-time.
5. Can I cancel my order?
• Concierge orders can be canceled within 30 minutes of purchase. After this time, we make our best effort to cancel, but cancellation is not guaranteed. On-demand local delivery orders are unable to be canceled due to the speed of our service.
6. Do you offer a loyalty or rewards program?
• Yes! Join our rewards program to earn points for every purchase. These points can be redeemed for discounts, special offers, and even free delivery. You can learn more and sign up on our loyalty page.
7. How do I know if a product is in stock?
• We make every effort to keep our website up to date with current inventory. If an item is out of stock, we’ll notify you to offer a replacement item.
8. Can I buy products in bulk?
• You may order up to (3) units of each item per order. If you’re looking to purchase more, please contact our customer support team for assistance.
9. What forms of payment do you accept?
• We accept bank transfers only to our Mexican bank debit card. No cash for the safety of our drivers, please. All orders require prepayment.
10. Do you offer subscription services?
• We offer recurring delivery options for certain products, yes. Let us know what you need on a regular basis, and we’ll set up a subscription to ensure you never run out.
11. How do I use my loyalty points?
• You can apply your points at checkout for discounts or use them to unlock special offers. Just select the “Use Loyalty Points” option when reviewing your order.
12. How can I contact customer support?
• You can reach our customer support team via email at support@vamogo.com. Also, via WhatsApp chat +52-999-464-2621 or using this link https://wa.me/message/AG3SMIHTWMXSC1